Refund policy

At Before They Wake Coffee, all coffee sales are final.

Because coffee is a consumable food product, we do not accept returns, exchanges, or refunds once an order has been placed, shipped, delivered, opened, or used. This includes, but is not limited to, taste preferences, roast preferences, grind selection, buyer’s remorse, ordering the wrong product, or changes of mind.

If your order arrives damaged, incorrect, or materially defective, you must contact us within 48 hours of delivery at hello@beforetheywakecoffee.com with your order number, a clear description of the issue, and photos of the product, packaging, and shipping label. Requests submitted after 48 hours may not be eligible for review.

If we determine, in our sole discretion, that your order qualifies, we may offer a replacement, store credit, partial refund, or refund. We reserve the right to deny any request that does not meet the requirements of this policy.

Shipping fees are non-refundable unless the issue was caused by our error. We are not responsible for delays, lost packages, stolen packages, failed delivery attempts, packages marked as delivered by the carrier, or orders shipped to an incorrect or incomplete address provided by the customer.

Customers are responsible for reviewing all order details, including product, quantity, grind type, shipping address, and delivery method, before completing checkout. Once an order is placed, it cannot be changed or canceled unless required by applicable law or unless we are unable to fulfill the order.

For local delivery orders, the customer is responsible for providing a safe and accurate delivery location. Once an order is delivered to the provided address, Before They Wake Coffee is not responsible for theft, damage, weather exposure, or any other issue occurring after delivery.

Sale items, promotional items, limited drops, discounted products, gift cards, and digital products are final sale and are not eligible for refunds, returns, exchanges, or store credit.

We reserve the right to refuse refunds, replacements, or future sales to any customer who abuses this policy, submits excessive claims, or provides false or misleading information.

Nothing in this policy limits any rights that may apply under applicable law.