Shipping policy

Last updated: June 30, 2026

Thank you for supporting Before They Wake Coffee. Please review our shipping and delivery policy before placing an order.

Order Processing

Orders are processed as soon as reasonably possible after payment is received.

Because our coffee is roasted fresh, fulfillment timing may depend on the weekly roasting and packaging schedule.

For Morning Standard and other fresh-roasted drops, orders are typically submitted to our roasting partner on Sunday or Monday. Coffee is then roasted, packaged, and prepared for fulfillment. Orders are generally expected to be ready to ship or deliver around Thursday, depending on when the order was placed, roasting schedule, order volume, holidays, weather, and other circumstances outside of our control.

Our goal is to process orders within 2 to 5 business days, unless otherwise stated on the product page, during checkout, or in a launch/drop announcement. Business days do not include weekends or holidays.

Processing times may be longer during product launches, limited drops, holidays, high-volume periods, weather events, supply delays, or other circumstances outside of our control.

Once an order has been processed, packed, shipped, or out for local delivery, it cannot be changed or canceled unless required by applicable law or unless we are unable to fulfill the order.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the shipping method, delivery location, package weight, and available carrier options.

Shipping charges are non-refundable unless the issue was caused by our error.

We reserve the right to update shipping rates, shipping methods, and delivery options at any time without notice.

Shipping Times

Shipping times shown at checkout are estimates only and are not guaranteed.

Before They Wake Coffee is not responsible for carrier delays, weather delays, holiday delays, incorrect tracking updates, delivery interruptions, or delays caused by events outside of our control.

Once an order is transferred to the shipping carrier, delivery timing is controlled by the carrier.

Shipping Locations

We currently ship to eligible addresses within the United States, unless otherwise stated at checkout.

We reserve the right to refuse, cancel, or limit orders to certain addresses, regions, or locations if we are unable to reasonably fulfill or deliver the order.

Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Before They Wake Coffee is not responsible for orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, refusal, or inability to deliver, the customer may be responsible for any additional shipping charges required to reship the order. Original shipping charges are non-refundable.

Lost, Stolen, or Delivered Packages

Before They Wake Coffee is not responsible for lost, stolen, delayed, or misdelivered packages once the order has been transferred to the shipping carrier.

If tracking shows that an order was delivered to the address provided at checkout, the order will be considered delivered. We are not responsible for theft, loss, damage, or weather exposure after delivery.

Customers should contact the shipping carrier directly for issues involving tracking updates, delivery confirmation, missing packages, or carrier-related delivery problems.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or materially defective, you must contact us within 48 hours of delivery at hello@beforetheywakecoffee.com

Please include your order number, a clear description of the issue, and photos of the product, packaging, and shipping label.

We reserve the right to determine, in our sole discretion, whether a replacement, store credit, partial refund, or refund is appropriate, subject to applicable law and our Return & Refund Policy.

Local Delivery

Local delivery may be available for eligible addresses within our selected delivery area.

Local delivery availability, fees, timing, and delivery radius may change at any time.

Customers are responsible for providing a safe, accurate, and accessible delivery location. Once an order is delivered to the address or location provided by the customer, Before They Wake Coffee is not responsible for theft, damage, weather exposure, animals, pests, or any other issue occurring after delivery.

If we are unable to complete a local delivery due to an incorrect address, unsafe delivery location, lack of access, or other customer-related issue, the order may not be eligible for refund.

Weather and Heat Exposure

Coffee is a food product and should be stored properly after delivery. Before They Wake Coffee is not responsible for product damage, flavor changes, or quality issues caused by weather exposure, heat, humidity, moisture, theft, or failure to retrieve the package promptly after delivery.

Delays or Inability to Fulfill

If we are unable to fulfill your order or cannot ship within the required or stated timeframe, we will contact you as required by applicable law. Depending on the circumstances, you may be offered the option to agree to a delay or receive a refund for any unshipped merchandise.

Contact

Questions about this Shipping Policy may be sent to:

hello@beforetheywakecoffee.com